Refund Policy

We want you to be happy with Sondre. This Refund Policy explains how cancellations and refunds work for paid subscriptions. It forms part of our Terms of Service.

Try before you pay

Sondre has a free Starter plan, so you can experience the core assistant and life-coach features before deciding to subscribe. We encourage you to use it to make sure Sondre is right for you.

14-day money-back guarantee

If you’re not satisfied with your first paid subscription, contact us within 14 days of your initial purchase and we’ll refund that payment in full — no drama. This applies to your first purchase of a plan; renewal payments and repeat purchases are covered by the cancellation terms below.

Cancellations & renewals

• You can cancel any time from your account settings or the billing/receipt link provided by Paddle.
• When you cancel, your plan stays active until the end of the billing period you’ve already paid for, and it will not renew after that.
• Because you keep access for the rest of the period, we generally do not provide prorated refunds for the unused portion after the 14-day window, except where required by law or at our discretion (see below).
• To avoid being charged for the next period, cancel before your renewal date. You can see your renewal date in your profile or your Paddle receipt.

Discretionary refunds

Outside the guarantee window, we may still issue a refund or credit at our reasonable discretion — for example if you were charged in error, experienced a significant unresolved technical problem that prevented you from using the Service, or were billed after a cancellation. Just reach out and we’ll make it right.

How to request a refund

Email support@getsondre.com from the address on your account, with your purchase details (or the Paddle order/receipt number). We aim to respond within a few business days. Approved refunds are issued to your original payment method.

Payments and refunds are processed by Paddle (Paddle.com Market Limited), our merchant of record. Once we approve a refund, Paddle returns the funds to your original payment method; the time it takes to appear depends on your bank or card provider (typically 5–10 business days). You can also find help through the receipt email Paddle sent you.

Your statutory rights

Nothing in this policy limits any non-waivable rights you may have under the consumer-protection laws of your country or region. Where those laws give you stronger rights than this policy, those rights apply.

Questions

Anything unclear about billing or refunds? Email support@getsondre.com and we’ll help.