Privacy Policy

This Privacy Policy explains how Sondre (“Sondre”, “we”, “us”) collects, uses, shares and protects your information when you use getsondre.com and the Sondre application (the “Service”). We’ve tried to keep it plain-spoken. If anything is unclear, email us at support@getsondre.com.

The short version: your data belongs to you. Each account’s data is isolated. We only access connected accounts (like email or calendar) to power features you turn on, we don’t sell your data, and you can export or permanently delete everything at any time.

1. Information we collect

• Account information — your name, email address, and (for password accounts) a securely hashed password. If you sign in with Google, we receive your basic profile (name, email, profile picture).
• Content you create — goals, habits, notes, check-ins, coaching profile, mood entries, messages you send to the assistant, and similar data you add to the Service.
• Connected-account data — if you choose to connect them: email messages and metadata, calendar events, and social-account data (e.g. Instagram). We access this only to provide the features you request.
• Payment information — handled by Paddle. We receive confirmation of your subscription status and limited billing metadata (e.g. plan, renewal date), not your full card number.
• Usage & technical data — basic logs needed to run and secure the Service, such as IP address, device/browser type, and timestamps.

2. How we use your information

• To provide, personalize and operate the Service — generate check-ins, briefings, summaries and assistant responses;
• To sync and process data from the accounts you connect, according to your settings;
• To manage your subscription, billing status and account;
• To secure the Service, prevent abuse, and debug problems;
• To communicate with you about your account, important updates, or support requests;
• To comply with legal obligations.

We do not sell your personal information, and we do not use the contents of your connected accounts for advertising.

3. AI processing

To generate coaching, summaries and assistant responses, relevant content is sent to our AI provider, Anthropic (the Claude API). This lets Sondre understand your request and produce a helpful reply. We send only what is needed for the feature you are using. Anthropic processes this data as our service provider under its API terms and, per those terms, does not use data submitted through the API to train its models. AI output can be inaccurate — please review it before relying on it.

4. Google user data & Limited Use

If you connect a Google account or sign in with Google, Sondre’s use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including its Limited Use requirements. Specifically:

• We use Google user data only to provide and improve the features you request;
• We do not transfer or sell this data for advertising, market research, or other unrelated purposes;
• We do not use it to train generalized AI/ML models;
• Humans do not read your Google data except with your explicit consent, to fix a security issue, or where required by law.

5. Who we share data with (subprocessors)

We share data only with service providers that help us run the Service, under appropriate confidentiality and data-protection obligations:

• Anthropic — AI processing (Claude);
• Paddle — payments, subscriptions, tax (merchant of record);
• Nylas — email and calendar connectivity;
• Amazon Web Services — hosting and infrastructure;
• Google — sign-in and, if you connect it, Google account data;
• Meta / Instagram — if you connect a social account.

We may also disclose information if required by law, to enforce our Terms, or to protect the rights, safety and security of Sondre, our users, or the public. If Sondre is ever involved in a merger or acquisition, we will notify you and your data will remain subject to this policy.

6. Data retention

We keep your information for as long as your account is active or as needed to provide the Service. You can delete individual items in-app at any time. When you delete your account, we delete your personal data and content, except where we must retain limited records to meet legal, accounting or security obligations. Backups are rotated and purged on a rolling schedule.

7. Your rights & choices

• Access & export — export your data from your profile settings;
• Deletion — permanently delete your account and data from your profile settings;
• Disconnect integrations — revoke any connected account at any time from settings;
• Correction & objection — depending on where you live (e.g. GDPR / UK GDPR / similar laws), you may have rights to correct, restrict, or object to certain processing, and to lodge a complaint with your local data-protection authority.

To exercise a right that isn’t self-service, email support@getsondre.com and we’ll help.

8. Security

We protect your data with measures such as encryption in transit (HTTPS), hashed passwords, per-account data isolation, and access controls. No system is perfectly secure, but we work to keep your information safe and will notify you and the relevant authorities of a material breach as required by law.

9. International transfers

Sondre and its providers may process data in countries other than yours, including the United States and the European Union. Where required, we rely on appropriate safeguards (such as standard contractual clauses) for these transfers.

10. Cookies

We use a small number of strictly necessary cookies — primarily a secure session cookie to keep you signed in. We do not use advertising or cross-site tracking cookies. You can control cookies through your browser, but disabling the session cookie will prevent you from staying logged in.

11. Children

The Service is not directed to children and is intended for users 18 and older. We do not knowingly collect personal data from children. If you believe a child has provided us data, contact us and we will delete it.

12. Changes to this policy

We may update this Privacy Policy from time to time. We’ll change the “Last updated” date above and, for material changes, notify you in-app or by email.

13. Contact

For any privacy question or request, contact us at support@getsondre.com.